Manage incidents, service requests, changes, and enterprise support workflows from one centralized platform — powered by AI, accessible via WhatsApp, anytime and anywhere.
Open
24
At Risk
7
Resolved
148
What's included in ITDesk
IT Service Management
Incidents, service requests, changes, and SLA management from one unified platform.
IT Asset & Software Management
Full CMDB, hardware lifecycle, software inventory, and license tracking.
OMNI Channel Integrations
Raise and track tickets via WhatsApp, Teams, Slack, Email, and Web portal.
AI-Enabled ITSM
AI classification, smart KB suggestions, and automated ticket routing out of the box.
Change Management
Plan, review, approve, and implement changes with risk assessment and CAB workflows.
Contract & License Lifecycle
Track vendor contracts and software licenses with expiry alerts and renewal workflows.
Knowledge Base
Build a searchable self-service portal that reduces ticket volume and empowers users.
Reports & Dashboards
Real-time analytics, SLA compliance dashboards, and exportable reports for leadership.
ITDesk Support Bot
● Online — powered by AI
AI-Enabled ITSM
ITDesk's AI layer understands natural language, auto-classifies tickets, suggests knowledge articles, and routes requests to the right team — all without a single manual rule. And with WhatsApp as a first-class channel, your end users never need to open a browser.
WhatsApp — raise, track & close tickets
End users raise incidents, check status, and receive updates directly on WhatsApp. Zero portal logins needed.
AI auto-classification & smart routing
Every incoming ticket is classified by category, priority, and impact automatically — then routed to the right team and SLA bucket.
Proactive notifications, anytime anywhere
SLA breaches, approvals, and status changes are pushed instantly to users via WhatsApp, Email, or Teams — wherever they are.
100%
Self-hosted & on-prem ready
5+
Omni-channel integrations
8+
ITSM modules out of the box
SSO
OIDC & SAML enterprise auth
AI
Built-in, no extra setup
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